Shipping & Returns
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. Returns should be made within a reasonable time (usually 28 days) and in original, undamaged packaging.*
If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.
Returns can be made through either of these options:
1. Returns via courier
Call us on 01360 660066 to discuss arrangements
2. Returns via the Lomond Activities shop
Simply take the reciept and the product you wish to return or exchange to the shop and tell the sales assistant you bought it online.
Please note: We will refund the price of the item to the purchaser or exchange the product once it is received by us. A refund of the delivery and credit card interest cost will be given in the instance of incorrect, damaged or faulty goods. In the case of an erroneous order or customer change of mind after delivery then these costs will have to be met by the customer.
Delivery charges
We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted.
Please check the dimensions of the area where you wish to assemble our products before ordering large outdoor toys to ensure that the product is the right size for your needs. Where large products are returned as unwanted, we reserve the right to make a charge to cover the collection cost. *
*None of the above conditions affect your statutory rights when goods are faulty, or not as described.
